DELIVERY & RETURNS

 

 

Timescales: As each piece is handmade to order delivery times will vary depending on the work involved in the particular piece you are ordering. Unfortunately nothing is pre-made so please bear this in mind, once your order is placed it will then need to be made. However if you are a little last-minute & need something urgently please contact us because if we can help you we most certainly will! Each single item page has its own specific delivery time in the information section at the bottom so please refer to that for an estimation on delivery time.

Delivery of your order: All Lady Lavender designs are sent by Royal Mail business post. Once your order has been made we will contact you with the good news it’s on the way & don’t forget postage is FREE within the UK, all as part of the service!

Bespoke Timescales: With regards to bespoke designs time scales will vary, it is usually around 3-4 weeks for a bespoke piece to be made but we will discuss the time scale needed when you make your bespoke enquiry. If you have an urgent date in mind please get in touch sooner rather than later.

International Post: We deliver our designs worldwide & have safely shipped to all corners of the globe. There is a charge for International postage & it varies depending on your country of residence. Please get in touch & let us know where you are & we will happily quote you the postage cost of your chosen piece. 

Returns: Returns are accepted within 28 days – The item must be returned in its original unworn condition with its label tag in place. Please note if the label tag has been removed we cannot refund you as the item is deemed as worn. Once the item is received back we will refund you via your original payment method. The return postage is at the cost of the customer & the item must be returned by a tracked & signed for service as unfortunately if it goes missing we are not able to refund you. Please contact us to arrange a return.

Exchanges: Exchanges must be made within 28 days – If you receive your purchase & it’s not quite right for you, whatever the reason you are welcome to return it in its original unworn condition with its label tag in place & we will happily exchange it for another item. If the other item is higher in value we will invoice you for the difference. If the other item is lower in value we will refund you the difference. Happy to cover all angles if there is nothing you’d like to exchange it for straight away we will issue you a credit note to the value of your purchase valid for 12 months. Please contact us to arrange an exchange.

Cancelling your order: We have a no quibble cancellation policy & you are welcome to cancel your order at any point, if it has already been made & dispatched at the point you wish to cancel then you will need to return it when it arrives at your own cost by a tracked & signed for service.

Cancelling your bespoke order: Cancellations for bespoke orders will be reviewed on a case by case basis at our discretion.  

A problem with your purchase? If you have any problems whatsoever with your Lady Lavender purchase no matter the issue please contact us as we will always be happy to help you.

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