HOW DO I WEAR MY HAT

For Women I attach a hat elastic & comb to all of my pieces where possible, to give you a choice of fitment best suited to you & your hair type/style. Full detailed fitting instructions are included in your parcel & if you follow those, it won’t go anywhere…Promise! For Girls please see the attachment guide on each Little Miss Lavender item page as attachments will vary depending on the child’s age.

  FREE POST 

Free postage is all part of the service here at Lady Lavender, it is valid within the UK ONLY & all parcels are dispatched using Royal Mail 1st Class Business post. There is a charge for the postage of bespoke items.

  INTERNATIONAL POST 

All corners of the globe are welcome here at Lady Lavender. International 1st Class post Worldwide (Inc. Ireland) is charged at a flat rate of £6.00 GBP. You will receive a separate postage invoice to your PayPal after you place your order. Delivery times will vary depending on your country. Please get in touch for further details.

 TIME SCALES 

Every piece purchased is hand made to order, nothing is stocked pre-made therefore on average there is a 4-5 working day time scale from placing your order to delivery. This does not include Weekends & Bank Holidays.

 URGENT ORDERS 

We’ve all left things to the last minute! So, if you have an urgent order which you need in a hurry, please get in touch & if i am able to help you, I will.  Unfortunately, as I work alone, during busy periods it is not always possible to rush your order, so to avoid disappointment, please get in touch first.

 NEXT DAY DELIVERY 

If you require Next Day Delivery please check first that this is possible on your order & if so, please note Royal Mail charge £8.00 for this service, You will receive a separate postage invoice to your PayPal. Please get in touch for further details.

 RETURNS & EXCHANGES 

Returns are accepted within 14 days if for any reason your purchase arrives & is faulty or damaged in anyway.  The item must be returned in it’s original un-worn condition & original packaging. A full refund of the purchase price will be issued back to your original method of payment & you will be informed when your refund has been processed. 

However, as I understand we are all human, if when your piece arrives you simply change your mind you are welcome to exchange it for another design to the same value, or above, any price difference will be invoiced separately. Unfortunately, no refunds can be issued in these circumstances.

If you have changed your mind, the item must be returned for an exchange within 7 days in it’s original un-worn condition & original packaging. Alternatively, happy to cover all angles! If you do not wish to exchange immediately, you can return your order & receive a 12 month credit note to the value of your purchase.

PLEASE GET IN TOUCH TO ARRANGE A RETURN OR EXCHANGE.

♥      ♥      ♥

Please note that due to their nature ALL Bespoke designs are NON-RETURNABLE.

All return postage costs are the responsibility of the consumer.

This does not affect your statutory rights.